Version 9 Setember 2026

Privacy Policy

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1. Introduction

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At Coat Edit (“I,” “me,” “my”), I am committed to safeguarding the privacy of my users (“you,” “your”) and protecting any Personal Data (as defined hereunder).

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Coat Edit is operated by Ieva Cieminyte, an individual based in Belgium. For the purposes of applicable data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”), Ieva Cieminyte is the Data Controller (as defined hereunder) responsible for the processing of personal data described in this Privacy Policy.

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This Privacy Policy explains how I collect, use, store, and protect your Personal Data in compliance with GDPR.

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Whether Personal Data is collected offline through forms, appointment records, contracts, or statements, or online through www.coatedit.com (“Website”) or other related applications, software, and digital tools (“Applications”), I ensure that it is handled in accordance with the principles of transparency, accountability, and security.

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2. Roles in Processing of Personal Data

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Data Controller

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Data Controller is responsible for determining the purposes and means of processing any Personal Data you provide offline or online.

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Data Controller ensures that your Personal Data is processed in compliance with applicable data protection legislation.

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Joint Data Controllers

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In certain cases, Data Controller may jointly determine the purposes and means of processing Personal Data with another party. If such joint arrangements exist, you will be clearly informed about the relevant roles, responsibilities, and contact points for managing your Personal Data.

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Data Processors

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Data Controller may work with trusted third-party service providers (for example, website hosting, booking, payment, or other service providers) who act as Data Processors, handling Personal Data on my behalf and strictly under Data Controller`s instructions. These parties are bound by agreements or other appropriate arrangements to protect your Personal Data and ensure compliance with applicable data protection requirements.

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3. Personal Data Collected

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To provide my grooming services and manage appointments, I may collect various types of Personal Data, depending on the purpose of the processing and to the extent necessary. This may include, but is not limited to:

1. Identification Information: Name and surname.

2. Contact Information: Address, email address, and telephone number.

3. Appointment Information: Information relating to your appointment, booking history, and communications relating to grooming services.

4. Preferences: Grooming preferences and communication preferences.

5. Dog Information: Information you provide about your dog that is relevant to the grooming appointment, such as the dog's name, breed, age, coat type, grooming requirements, behaviour, or other relevant information.

6. Veterinary Information: Your preferred veterinarian and relevant contact details, where provided.

7. Technical Information: IP address, browser type, operating system, and other metadata.
    

In certain cases, I may also process information that you provide concerning your dog's health or condition where this is relevant to the safe provision of grooming services. Such information relates to your dog and is not generally Special Category Personal Data under the GDPR.

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Where I process Special Categories of Personal Data relating to you, I will do so only where a valid legal basis and, where required, an appropriate condition under applicable data protection law applies.

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4. How Personal Data is collected

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I collect Personal Data through the following methods:

• Direct Collection: When you provide data via forms, booking systems, contracts, statements, emails, messages, or other communications, including when requesting or arranging a grooming appointment.

• Automated Technologies: Through cookies, server logs, and analytics tools when you interact with my Website or Applications.

• Third Parties: When necessary, I may obtain additional Personal Data from service providers, booking or payment providers, or other third parties where relevant and lawful.
   

5. Purpose of Processing Personal Data

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I use your Personal Data for the following purposes:

1. To manage and administer grooming appointment requests and bookings.

2. To provide grooming services and manage information relevant to your dog's appointment.

3. To communicate with you regarding appointments, changes, cancellations, or other service-related matters.

4. To maintain appropriate appointment and client records.

5. To provide and improve my Website, Applications, and services.

6. To send communications that you have requested or that are necessary in connection with an appointment.

7. To send marketing materials, offers, and promotions where you have provided the required consent.

8. To comply with legal obligations, such as tax and accounting requirements.

9. To analyse user behaviour and improve your experience through cookies and analytics.

10. Where necessary, to contact your preferred veterinarian or seek veterinary assistance in connection with an emergency involving your dog.
     

6. Legal Basis for Processing
 

I process your Personal Data based on one or more of the following legal grounds:

1. Consent: When you explicitly provide consent for specific processing activities, such as marketing communications or where consent is otherwise required.

2. Performance of a Contract: To take steps at your request in connection with a grooming appointment and to provide services you have requested.

3. Legal Obligation: To comply with mandatory legal requirements, including applicable tax and accounting obligations.

4. Legitimate Interest: To manage and improve my services, maintain appropriate business records, protect against fraud, ensure the security of my Website and Applications, and establish, exercise, or defend legal claims.
    

7. Data Sharing and Third Parties
 

I do not sell or rent your Personal Data. However, I may share it with trusted third parties under the following circumstances:

1. Booking and Payment Service Providers: To manage appointments or process payments, where applicable.

2. IT and Hosting Providers: To maintain and secure my Website and Applications.

3. Analytics Providers: To analyse user behaviour and improve my Website and services.

4. Professional Service Providers: Such as accountants, legal advisers, or other professional advisers where necessary.

5. Veterinary Professionals: Where necessary in connection with an emergency involving your dog.

6. Legal Authorities: To comply with legal obligations or protect my rights in the event of a dispute.
    

8. Data Retention
 

I retain Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Appointment and client information may be retained for as long as reasonably necessary to manage my services and maintain appropriate records. Information required for tax, accounting, or other legal purposes may be retained for the period required by applicable law.
 

Marketing data will be retained until you withdraw your consent or otherwise request that I stop using your information for marketing purposes.
 

9. Your Rights as a Data Subject
 

Under the GDPR, you have the following rights regarding your Personal Data:

1. Right of Access: Request access to your Personal Data and receive a copy.

2. Right to Rectification: Correct inaccurate or incomplete Personal Data.

3. Right to Erasure: Request the deletion of your Personal Data under certain conditions.

4. Right to Restriction: Limit the processing of your Personal Data.

5. Right to Data Portability: Receive your Personal Data in a structured, machine-readable format where applicable.

6. Right to Object: Object to processing based on legitimate interests or direct marketing.

7. Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

8. Right to Lodge a Complaint: File a complaint with the competent data protection authority if you believe your rights have been violated.
    

10. Security Measures
 

Appropriate technical and organisational measures are implemented to protect your Personal Data against unauthorised access, loss, misuse, alteration, or disclosure.
 

11. Use of Cookies
 

My Website may use cookies and similar technologies to enhance your experience and ensure the proper functioning of the Website.

For details on the types of cookies used and how you can manage your preferences, please refer to my Cookie Policy, where applicable.
 

12. Changes to Privacy Policy
 

I may update this Privacy Policy periodically to reflect changes in my practices or legal requirements. Any significant changes will be communicated through my Website and/or by email where appropriate.

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13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, you can contact me via the Contact page on the Website.

 

DEFINITIONS

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Personal Data

Any information relating to an identified or identifiable natural person (Data Subject). This includes, but is not limited to, names, email addresses, identification numbers, or any other information that can directly or indirectly identify an individual.

Data Subject

The identified or identifiable natural person to whom the Personal Data relates. This refers to individuals whose Personal Data is being processed.

Processing

Any operation or set of operations performed on Personal Data, such as collection, storage, retrieval, modification, use, disclosure, or deletion.

Data Controller

The individual or entity that determines the purposes and means of processing Personal Data.

Data Processor

An entity that processes Personal Data on behalf of the Data Controller, according to the Data Controller's instructions.

Consent

Freely given, specific, informed, and unambiguous indication of the Data Subject's wishes, where they agree to the processing of their Personal Data.

Supervisory Authority

An independent public authority responsible for monitoring the application of data protection laws. In Belgium, this is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Third Party

Any person or entity who is not the Data Subject, Data Controller, or Data Processor, and who may have access to Personal Data.

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